Frequently Asked Questions (FAQ)

1. Where is Luzzio based?
Luzzio is proudly based in Anuradhapura/Colombo

2. How can I place an order?
Simply browse our collection, select your favorite items, choose your size, and click "Add to Cart." Once you're ready, proceed to checkout!

3. What payment methods do you accept?
We accept major credit/debit cards and other secure payment options available at checkout.

4. Can I change or cancel my order after placing it?
Unfortunately, once an order is placed, we cannot guarantee any changes or cancellations. Please review your order carefully before confirming.

5. How long does shipping take?

1-5 business days

6. How do I track my order?
Once your order is shipped, you will receive an email with a tracking number and link.

7. What if I receive a damaged item?
Please contact us within 48 hours of receiving your order with clear photos of the damaged item. We will review the issue and assist accordingly.